Privacy policy

1. Identification of the data controller

Company name: Venator-Outdoor LTD
Registered address: International House, 64 Nile Street, London N1 7SR
Contact email: info@venator-outdoor.co.uk
Telephone: +44 (0)7787 227521
Company registration number (Companies House): 15344076

All enquiries regarding data protection, including requests for information or concerns relating to data processing, should be directed to the contact details provided above.

2. Categories of personal data collected

• Individual identifiers: name, email address, telephone number
• Marketing preferences and consent
• Records of communications and interactions with the Company, including enquiries, orders and feedback

3. Methods of data collection

• Completion of online forms on the Company's website
• Email or telephone correspondence with the Company
• In-person interactions at exhibitions, events or other business engagements

4. Purposes and legal basis for processing

• Facilitating the execution of orders and delivery of services
• Providing customer support and responding to enquiries
• Gathering and analysing customer feedback to improve service delivery
• Dissemination of marketing communications where consent has been granted
• Ensuring compliance with legal, regulatory and accounting obligations
• Enhancing operational efficiency and the quality of products and services

Processing is undertaken on the basis of contractual necessity, consent, legitimate interests or legal obligations, as appropriate under UK GDPR.

5. Disclosure of personal data

• Logistics providers and courier services for the fulfilment of orders
• Members of the Company's internal team for operational purposes
• Third-party service providers where required for the provision of services
• Regulatory or statutory authorities where mandated by law

The Company does not sell or otherwise commercialise personal data. All transfers are conducted securely and, where applicable, in accordance with data protection regulations.

6. Retention of personal data

• Customer purchase records: retained for a period of two (2) months post-transaction for the purpose of handling complaints and feedback
• Marketing data: retained until consent is withdrawn or the individual unsubscribes from communications

Upon expiry of the retention period, personal data is either securely deleted or anonymised to prevent identification.

7. Marketing and electronic communications

The Company may communicate promotional content or newsletters only to individuals who have provided explicit consent.

• Individuals may withdraw consent or opt out of marketing communications at any time via the unsubscribe link or by contacting the Company directly
• Preferred contact details are maintained solely for the purpose of honouring communication preferences

8. Rights of data subjects

• Request access to their personal data
• Request rectification of inaccurate or incomplete data
• Request erasure of personal data ("right to be forgotten")
• Request restriction of processing
• Object to the processing of personal data for marketing purposes
• Exercise the right to data portability where applicable

Requests to exercise these rights should be directed to info@venator-outdoor.co.uk.

9. Data security

• Restricted access to authorised personnel
• Secure storage systems and servers
• Staff training and awareness programmes regarding data protection obligations

10. Policy updates

This Privacy Policy may be amended from time to time to reflect changes in business practices, regulatory requirements or legal obligations. The effective date at the beginning of this document indicates the current version.

11. Complaints

Data subjects who have concerns regarding the processing of their personal data may contact the Company directly at info@venator-outdoor.co.uk. Where a concern is not addressed satisfactorily, a complaint may be submitted to the Information Commissioner's Office (ICO): ico.org.uk.